FREQUENTLY ASKED QUESTIONS
 

· What do you mean when you say, "Leisure Battery"? 

It is the RV's dedicated battery. A leisure battery (accessory battery) is the power source for the 12-volt appliances and equipment in a caravan or motorhome. These batteries are designed to provide a steady level of power over a prolonged period of time and are used by the lights, TV, kettle, oven and similar appliances in some outfits. These batteries should not be confused with the vehicle's engine starter battery. Leisure battery (accessory battery) system is a separate system with its own batteries and with its own charging system. These batteries are usually deep cycle or marine types. 

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· What is the maximum weight of person the MotorStep can lift?
The MotorStep can lift a person to a maximum 280 Lbs.

(350 Lbs. upgrade available at checkout)

 

· How high can the MotorStep lift a person?
All "600" models lift a person to 23.5".

All "800" models lift a person to 31.5".

 

· How high is the platform off the ground when you first step onto it?

The platform is extremely low, starting at just 1.5" from the ground.

 

· How is the MotorStep powered?
The MS600 and MS800 are 12-volt machines. They are powered by 12-volt (RV's Leisure/Accessory/Marine) batteries. Please make sure you have the proper connector lead, if not choose one from the accessories section when ordering. Optionally, "Home & RV" use 110v-12v power transformer available.

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The MS600F and MS800F are 24-volt machines. They are powered by 24-volt lithium batteries, included with all "Freedom" models. No need for cords.

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· Can the MotorStep be powered by your vehicles 12-volt circuit?

MS600 and MS800 models only: The 12-volt circuit is the battery that starts your vehicle's engine. We do not recommend powering the MotorStep from the vehicle's 12-volt circuit as the MotorStep can draw up to 14-amps and if used in conjunction with other electrical appliances may take the total amperage over 20-amps and overload the circuit. The MotorStep can be safely powered by the RV's "Leisure/Accessory/Marine" batteries.

 

· Can the MotorStep be used in the rain?
Yes, the MotorStep is fully water-resistant and is safe to use in the rain. The platform is made from aluminum checker plate to stop slippage. The body of the machine is weatherproof, and all switches and controls are made from industry approved weatherproof type.

 

· What do I do if the MotorStep is on uneven ground or grass?
MotorStep does require a level base for safe operation, we recommend the MotorStep is situated on an appropriate size and thickness plywood or sheet metal, which can be leveled up with additional support underneath to provide a stable and level platform. Always keep your own safety in mind. (Click here to see the DIY Platform ideas)

 

· My RV door is higher than the MotorStep takes me. Do you make longer models?

No, although some of our customers build a stable platform under the MotorStep to gain several more inches. Always keep your own safety in mind. (Click here to see the DIY Platform ideas)

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· Can the MotorStep be powered from the home power outlets (110v US outlet)?
Yes, the MS600 and MS800 can be powered from the home outlets using the optional power transformer. This can be ordered during checkout. (It is sometimes referred as the "Power Supply")

 

· How much does the MotorStep weigh?
All "600" models weighs 48 Lbs. All "800" models weighs 60 Lbs. The MotorStep has wheels fitted for easy maneuverability.

 

· Is the MotorStep tax exempt?
Although most mobility items are tax exempt, the MotorStep may be subject to some local and/or federal taxes in some states in USA.

 

· Can the MotorStep be used within the home?
Yes, the MotorStep can be used within the home, some examples may be to overcome a step between two rooms, gaining access to the garden or patio, lifting into a shower, lifting into a high bed, anywhere where a step may be a problem. Possibilities are endless!

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For MS600 and MS800, you will need the 110v-12v power transformer. Order at the checkout.

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MS600F and MS800F come with rechargeable 24v lithium power pack. No need for any additional cords.

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· Is there anything to hold onto while the platform moves?
Yes, the handles on the central column will rise in tandem with the platform providing support for the user.

 

· Can the MotorStep trap anything under the lifting platform?
No, the MotorStep is fitted with safety edges that automatically stop if an object is detected.

 

· What do I do if the power fails, and I cannot power the MotorStep?
The MotorStep is fitted with an emergency hand wind socket located in the control column that can be used to raise or lower the platform in the event of a power failure.

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(NEW) MotorStep now ships with a cordless drill attachable "socket bit" to help raise and lower the platform effortlessly.

 

· Does the MotorStep have its own rechargeable batteries?
MS600 and MS800 do not have any batteries fitted and requires powering from a 12-volt optional external power source.

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MS600F and MS800F come with rechargeable 24v lithium power pack. No need for any additional cords.

 

· Does the MotorStep lifting platform come in different sizes?
No, the MotorStep ships with an 18"x14" platform.

 

· What if my vehicle has more steps inside the door?

Some motorhomes have a second or third internal steps, we recommend infilling the foot-well so that the MotorStep lifts the person to the height of the appropriate internal landing. Always keep your own safety in mind. (Click here to see the DIY Platform ideas)

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· What is your cancellation policy?

You can cancel your order any time before shipping and receive a full refund. Only the returns will be accepted after shipping.

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· What is your return policy?

30-day return policy: Return freight charges are customer's responsibility. You may also want to insure the package against shipping hazards for your protection. Returns should be addressed to the distributor in Virginia USA, not the factory in the UK. There will be a %20 restocking fee deducted from all returns. Items must be in their original boxes and free of damage. Manuals & other items should be included. Once your return is received and inspected, you will receive your refund amount promptly.

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· Warranty information:

Two-year factory warranty on MS600/MS800/MS600F/MS800F.

One-year factory warranty on all accessories, power supplies and lithium batteries.